FAQs

Find quick answers about COFIER no-glue lash clusters, orders, shipping, returns, and after-sales support.

Product & Wear

Do COFIER lashes need glue?

No. COFIER no-glue lash clusters are designed with a self-adhesive base, so you can press them on without lash glue, bond, or remover.

Are they beginner friendly?

Yes. Each cluster is made for simple at-home application. Start from the outer corner, place the cluster close to your natural lash line, then gently press to secure.

How long can I wear them?

Wear time depends on your skin type, eye area, and routine. For best results, apply to clean, dry lashes and avoid oil-based skincare around the eyes before use.

Can I reuse them?

Some styles may be reused if they are removed gently and kept clean. Store them back in the tray after wearing and avoid getting the adhesive base wet or oily.

Are they suitable for sensitive eyes?

They are glue-free and lightweight, but everyone is different. If irritation occurs, remove them immediately and stop using the product.

Orders

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. If the order has not been processed or shipped, we will do our best to help. Once shipped, changes may not be possible.

I entered the wrong shipping address. What should I do?

Contact us immediately with your order number and the correct address. If the package has already shipped, we may not be able to redirect it.

Where is my order confirmation?

Order confirmations are sent to the email or phone number used at checkout. Please check your spam or promotions folder if you do not see it.

Shipping & Delivery

How can I track my package?

Once your order ships, you will receive a tracking link by email or SMS. Tracking may take 24-72 hours to update after the carrier receives the package.

Why does tracking show no movement?

Carrier scans can be delayed during peak periods. If tracking has not updated for several business days, contact us and we will help check it.

Returns & Support

Can I return opened lashes?

For hygiene reasons, opened or used lash products usually cannot be returned unless there is a product quality issue. Please keep photos of the item and packaging if you need help.

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review and offer a replacement, refund, or other solution when eligible.

How do I contact support?

Use the Contact Us page and include your order number, email used at checkout, and a short description of the issue so we can help faster.