Shipping & Returns

This page explains order processing, delivery, returns, exchanges, and after-sales support for COFIER orders.

Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Processing times may be longer during holidays, sales, or periods of high order volume.

Shipping & Tracking

After your order ships, we will send a tracking link to the email or phone number used at checkout. Tracking updates may take 24-72 hours to appear after the package is handed to the carrier.

Delivery Time

Delivery time depends on destination, carrier service, customs clearance, and local delivery conditions. Estimated delivery windows shown at checkout are estimates and are not guaranteed delivery dates.

Wrong or Incomplete Address

Please check your shipping address carefully before placing an order. If you notice an error, contact us immediately with your order number and correct address. Once an order has shipped, we may not be able to change the address or intercept the package.

Lost or Delayed Packages

If tracking has not updated for several business days or your package appears lost, contact us with your order number. We will help check the shipment status and work with you on the next step.

Returns

Because lash products are personal-use beauty items, opened, worn, or used products cannot usually be returned for hygiene reasons. Unopened and unused items may be eligible for return if you contact us within 14 days of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number and clear photos of the item, packaging, and shipping label. After review, we may offer a replacement, refund, store credit, or another appropriate solution.

Refunds

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider.

Items Not Eligible for Return

• Opened or used lash products.
• Items without original packaging.
• Items damaged by improper use, storage, or removal.
• Final sale items, gifts, or promotional items unless required by law.

How to Request Support

Contact us with your order number, email used at checkout, the issue you need help with, and photos if the issue involves product condition or shipping damage.