Support Center

Need help with your COFIER order or lashes? Start here. This page brings together the most important after-sales information so you do not have to search through the footer.

Order Help

For order changes, address corrections, tracking questions, damaged items, or missing products, contact us with your order number and the email used at checkout.

After-Sales Support

If your product arrived damaged, incorrect, or with a quality concern, please contact us within 7 days of delivery. Include clear photos of the item, packaging, and shipping label so our team can review the issue quickly.

Returns & Exchanges

Unopened and unused items may be eligible for return if you contact us within 14 days of delivery. Opened or worn lash products are usually not returnable for hygiene reasons unless there is a confirmed quality issue.

Shipping Questions

Tracking links are sent after shipment. Carrier updates can take 24-72 hours to appear. If tracking has not moved for several business days, send us your order number and we will help check it.

Product Help

For application issues, wear-time questions, or style recommendations, tell us which lash style you purchased and what result you want. We can help with basic application tips and style guidance.

What to include when contacting us

• Order number.
• Email or phone number used at checkout.
• Short description of the issue.
• Photos or videos if the item arrived damaged, incorrect, or defective.
• Shipping label photo for delivery-related issues.

Helpful Pages

Use the store navigation to visit FAQs, How It Works, Shipping & Returns, and Contact Us for more details.