Contact Us

We are here to help with COFIER orders, shipping, returns, product questions, and after-sales support.

Before you contact us

To help us solve your issue faster, please include your order number, the email or phone number used at checkout, and a short description of what happened.

For order or shipping issues

Please include your tracking number if available. If the issue is about a wrong address, delayed package, missing item, or damaged package, contact us as soon as possible.

For product issues

Please include clear photos or videos of the product, packaging, and shipping label. For damaged, defective, or incorrect items, contact us within 7 days of delivery so we can review the case.

For returns

Unopened and unused items may be eligible for return if you contact us within 14 days of delivery. Opened or worn lash products usually cannot be returned for hygiene reasons unless there is a confirmed quality issue.

Response time

Our support team usually replies within 1-3 business days. Response times may be longer during holidays, sales, or periods of high message volume.